Experience the seamless communication brought by our AI chatbot.
Whether it's Personalized recommendations Instant responses to resolve problems nformation inquiries Engaging conversations Customer service support
Unleashing the Power of Our Customer Service
Our system riding on the LLMs technology understands and generates natural language, providing intelligent learning and contextually relevant responses, rather than relying solely on traditional predefined text-matching.
Traditional Chatbots vs AI Chatbots
Traditional chatbots
operate on fixed rules, primarily handling specific tasks and providing predefined responses, lacking contextual understanding. They can only answer a limited set of frequently asked questions (FAQs) and cannot provide correct answers for questions outside pre-defined scope, which may require users to repeat their inquiries.
AI chatbots
on the other hand, integrate artificial intelligence, natural language processing, and machine learning, enabling more advanced and interactive conversations. As they interact with users, they learn and improve their ability to understand context, resolve complex problems, provide step-by-step guidance and detailed information, and infer multiple meanings from a single message.
| Criteria | Traditional Chatbots | AI Chatbots |
|---|---|---|
|
Command Processing |
Can execute text-based commands for input and output. |
Can handle both voice and text commands for input and output. |
|
Channel |
Single-channel: operates only as a chat interface. |
Multi-channel: can be deployed on websites, voice assistants, smart speakers, and call centers. |
|
Dialogue Flow |
Follows predetermined script-based dialogue flows. |
Utilizes natural language processing for understanding and contextualization. |
|
Interaction Model |
Rule-based, fixed linear interactions that can’t handle tasks outside their scope. |
Wide-ranging, non-linear, and dynamic interactions. |
|
Focus |
Focuses on predefined navigation. |
Focuses on conversation. |
|
Updates and Maintenance |
Any updates or revisions to predefined rules and dialogue flows require reconfiguration. |
Learns continuously with quick iteration cycles. |
|
Scalability |
Manual maintenance, updates, and revisions make scaling difficult and time-consuming. |
Highly scalable; conversational AI interfaces update alongside company databases and pages. |
|
Building Process |
Building process is time-consuming and complex. |
Easily deployable and integrates with existing databases and text corpora. |
24/7 Instant Response FAQ
Solution
The nexicon customer service system provides 24/7 instant responses, supporting multiple platforms such as WhatsApp, Facebook, Instagram, and LiveChat. Users can reply uniformly within the system and can switch to a live conversation at any time. This allows for easy handling of customer inquiries with automated responses. Important information from customer dialogues can be recorded, thereby enhancing customer satisfaction and brand loyalty.
Situation
At 1:00 a.m., received a message from a customer, but all staff were off duty and couldn’t respond in time. As a result, the customer turned to a competitor, causing the business to lose the opportunity.
Issues
- No immediate response: Lack of support outside of business hours leaves customers without the help they need.
-
Repetitive issues consume manpower: The same questions keep recurring, and inconsistent responses lead to a decline in customer service efficiency.
- High churn rate: Customers who do not receive timely responses may turn to competitors, impacting sales.
Support for Multiple Languages
Solution
nexicon supports multiple languages, automatically recognizing and responding to customer inquiries. This eliminates language barriers, enhances customer satisfaction, and reduces training costs, allowing customer service staff to focus on more important tasks.
Situation
In a globalized business environment, companies need to communicate effectively with customers from different countries. Imagine customers unable to express their needs clearly due to language barriers, which affects their shopping experience.Issues
- Language barriers: Customers are unable to communicate effectively, leading to misunderstandings and dissatisfaction.
- Customer churn: Customers may turn to competitors if they cannot receive support in their native language.
- Training costs: Time and resources must be invested in training customer service staff to handle multilingual needs.
Automatic Referral to Human Customer Service Feature
Solution
Our system automatically refers customers to human representatives, ensuring quick connections to the appropriate customer service personnel. This allows customers to receive more personalized service, enhancing overall satisfaction and service efficiency.
Situation
Customers sometimes want more in-depth support. Imagine your customers being able to quickly transfer to a human representative while using automated service, enjoying more personalized service. This is the dual high-efficiency service that most customers desire.Issues
- Diverse needs: Customers may have specific requirements and seek professional advice.
- Smooth referrals: Customers desire a smoother referral process to provide a seamless service experience.
- Instant support: Customers want to quickly connect to a human representative to receive further solutions.
Automatic Response to Customer Facebook Messages Feature
Solution
Our automatic response feature can respond to customer messages instantly, providing standardized information and support, ensuring customers feel valued, increasing satisfaction, and reducing churn risk, ultimately driving sales growth.
Situation
Businesses invest significant resources in advertising, hoping to attract more customers. After the ad launch, customers send inquiries through various platforms, but due to the business’s inability to respond promptly, customers’ patience begins to wane, and some choose not to wait any longer.Issues
- Response delays: Manual replies take time, leading to customer impatience while waiting.
- Customer churn: Failure to respond promptly can lead customers to turn to competitors.
- Inconsistent service: Replies from different customer service representatives may lead to inconsistent information, damaging brand reputation.
Experience the Power of Smart Customer Service Now
Easily connect your favorite tools with your website to enhance customer interaction experience.
Data-Driven Results
0
%
increase in customer engagement through digital human channels.
0
/10
of users prefer interacting with digital humans rather than using keyword matching.
0
%
of users find digital human channels easy to use.
Benefits
Empathetic, Frustration-Free AI Chatbot Conversations Build Trust and Increase Conversion Rates
24/7 round-the-clock service
Instant responses to a high volume of customer inquiries with zero wait times
Increased efficiency
Automatically handle common questions, freeing up resources.
Cost savings
Reduce the need for customer service personnel, lowering operational costs.
Consistency
Provide standardized responses, avoiding varying interpretations.
Multi-platform integration
Easily integrate into websites, social media, and applications.
Data collection and analysis
Gather customer interaction data to provide insights for service improvement.
Multilingual support
Able to support multiple languages simultaneously, expanding the customer base.
Sentiment analysis
Identify customer emotions to provide personalized responses.
Revolutionize Your Business with AI Chatbots
E-commerce
Instant answers to product information, enhancing online shopping efficiency and alleviating consumer concerns.
Travel and Hospitality
Provide travel service inquiries, quickly complete bookings, and seize business opportunities.
Financial Services
Provide financial knowledge and answers to questions, helping customers understand financial options and facilitating decision-making.
Healthcare
Support appointment scheduling and health information inquiries at any time, simplifying the medical process.
Education
Answer questions about courses and enrollment information, assisting in understanding learning pathways and enhancing learning efficiency.
Restaurant Industry
Quickly handle reservations and menu inquiries, enhancing the dining experience and avoiding inconveniences during meals.
Real Estate
Provide property information and viewing arrangements, supporting home-buying decisions and helping make informed choices.
Entertainment Industry
Provide event and ticketing information, readily available assistance as needed.
